CX Manager - You will be responsible for designing, implementing, and optimizing experiences that increase customer satisfaction, loyalty, and retention. This role requires a mix of analytical thinking, customer-centric mindset, and strong leadership skills. Key Responsibilities: Develop and execute the CX strategy aligned with business goals. Map and continuously improve the end-to-end customer journey. Monitor customer feedback across channels (NPS, CSAT, surveys, etc. ) and implement action …